Refund policy

 

Order questions? | Email info@serialkillerinc.com for assistance. Customer service hours: Mon-Fri 9am-5pm PST. Please allow up to 24 hours for a reply.

Return Policy | All sales are final. Shipping costs are non-refundable. We do not accept returns. If there is an issue with your order, you must contact us at info@serialkillerinc.com within 3 days of order landing at shipped destination. No exceptions. Product must be unworn & unwashed, all tags must be intact. You will receive store credit only for issues.

Orders cannot be combined & shipping address cannot be edited or changed once your order is placed.

We are not responsible for orders that may get lost or stolen during transit or upon delivery. Please contact your mail carrier immediately to locate your package or file a missing claim with them.

Delivery | Having issues? Contact your carrier with tracking information.

Black Friday / Holidays / Sales:

We do not accept any returns or exchanges on items ordered on sale or discounted.  All sale items and discounted items are FINAL SALE.  Please allow extra time for orders to arrive when being ordered during a sale.

NOTE: No refunds are offered for returns.

NO RETURNS FOR PRODUCTS BOUGHT IN A RETAIL STORE CARRYING SERIAL KILLER INC., PLEASE RETURN THOSE TO THE STORE THEY WERE PURCHASED FROM, OR CONTACT THE STORE OF PURCHASE ORIGINATION. WE DO NOT TAKE RETURNS FOR BOOTLEG MERCH EITHER

International:

Please email info@serialkillerinc.com to get more info.

Please note: all sale items purchased through discount code or promotion are FINAL SALE, not eligible for altering your order, returns, and/or exchanges.